The Use of Company Telephones or Private Cell Phones Policy establishes clear guidelines for the appropriate, professional, and responsible use of Company telephones and personal mobile devices in the workplace. It outlines employee responsibilities regarding business and personal telephone use, acceptable use of personal cell phones during working hours, professional telephone etiquette, reimbursement for business-related calls, and the monitoring of Company communications. The policy also provides guidance on minimising workplace distractions, protecting productivity, maintaining professional standards when communicating with clients and colleagues, and ensuring that communication devices are used in a manner that supports the Company's operational and business objectives.

What's Included

1. Introduction

• Purpose of the policy
• Responsible use of communication devices
• Workplace productivity
• Protection of Company information
• Professional communication standards

2. Purpose

• Appropriate use of Company telephones
• Personal use guidelines
• Responsible use of private cell phones
• Communication expectations
• Business efficiency objectives

3. Scope

• Employees covered
• Organisation-wide application

4. Personal Use of Company Telephones

• Personal call restrictions
• Emergency use provisions
• Recovery of personal call costs
• Monitoring and recording of calls
• Employee consent to communication monitoring

5. Professional Telephone and Cell Phone Conduct

• Professional telephone etiquette
• Customer service expectations
• Internal and external communications
• Appropriate call handling
• Respectful and courteous communication
• Company representation during calls

6. Use of Private Cell Phones at Work

• Personal cell phone usage during working hours
• Tea and lunch break requirements
• Social media and messaging applications
• Business call reimbursement
• Emergency contact requirements
• Workplace distraction management