The Relations with Employees, Clients and Other External Parties Policy establishes clear standards of professional conduct and ethical behaviour for all interactions between employees, colleagues, clients, suppliers, visitors, and other external stakeholders. It outlines the Company's expectations regarding professionalism, communication, conflict resolution, workplace relationships, anti-harassment principles, conflicts of interest, and the protection of the Company's reputation. The policy also provides comprehensive guidance on managing family and personal relationships in the workplace, reporting misconduct, preventing retaliation, and maintaining appropriate professional boundaries, ensuring a respectful, ethical, and productive working environment while safeguarding the interests of both the Company and its stakeholders.

What's Included

1. Introduction

• Purpose of the policy
• Professional workplace standards
• Employee conduct expectations
• Protection of the Company's reputation

2. Scope

• Employees covered
• Interactions with colleagues
• Clients, suppliers and external parties
• Mandatory compliance requirements

3. Policy

3.1 Professional Conduct

• Professional behaviour expectations
• Respectful workplace interactions
• Honesty and integrity
• Loyalty to the Company
• Appropriate communication
• Responsible use of social media
• Protection of Company interests

3.2 Communication

• Open and transparent communication
• Constructive feedback
• Respectful disagreement resolution
• Professional workplace dialogue

3.3 Conflict Resolution

• Escalating workplace conflicts
• Management responsibilities
• Fair and impartial resolution

3.4 Harassment-Free Workplace

• Zero-tolerance approach to harassment
• Protection from discrimination
• Respectful working environment
• Reporting inappropriate conduct

3.5 Bullying

• Workplace bullying prevention
• Intimidation and psychological abuse
• Employee protection

3.6 Bribery and Gifts

• Reporting bribery attempts
• Supplier and service provider interactions
• Reference to the Gifts and Anti-Bribery Policy

3.7 Undertakings and Agreements

• Restrictions on unauthorised commitments
• Employee authority limitations
• Protection of Company interests

3.8 Visitors in the Workplace

• Visitor authorisation requirements
• Professional conduct of visitors
• Workplace security and professionalism

4. Employee and Family Relationships in the Workplace

Family Relationships

• Definition of family relationships
• Workplace restrictions
• Reporting line limitations
• Recruitment and promotion restrictions
• Disclosure obligations
• Conflict of interest management
• Resolution procedures

Personal/Intimate Relationships

• Definition of personal relationships
• Professional conduct expectations
• Disclosure requirements
• Management review process
• Department transfers
• Reporting structure changes
• Ongoing monitoring

5. Reporting Incidents

• Reporting policy breaches
• Confidential reporting
• Investigation procedures
• Management responsibilities

6. Retaliation

• Protection for whistleblowers
• Prohibition of victimisation
• Good faith reporting

7. Disciplinary Action

• Failure to disclose relationships
• Conflict of interest breaches
• Misconduct consequences
• Company disciplinary procedures

8. Employee Recourse

• Raising workplace concerns
• Reporting unfair treatment
• Guidance from management and HR
• Reference to the Harassment Policy
• Available support mechanisms