Support

EasyHRIn a departure from the practices of legacy software vendors, EasyHR includes a baseline level of support which is included in the payslip fee. Additionally, because EasyHR is hosted at our world class data center at MTN Business in Woodmead, all maintenance, version upgrades and data backups are included free of charge.

Due to the nature of the EasyHR application, our support consultants are able to view all of the your configuration settings, unique setup criteria, organisation and employee data directly from our support centre and as a result are able to provide advice or support immediately. This significantly reduces the time taken to resolve any query or issue. This revolutionary approach has proven to alleviate up to 95% of on-site consulting and support. 

How we have changed the old “rules” and what to look out for:

  • We’ve eliminated the unnecessary and sometimes exorbitant consulting charges in the industry by providing cost-effective support and consultation.

Security

Data is backed up every 15 minutes to a second server as well as a separate offsite facility every night.

EasyHR uses one of the most modern data centres in South Africa – MTN Business in Woodmead, Johannesburg. The security in the data centre consists of visible and invisible physical measures as well as other facilities to guarantee an uninterrupted service.

The value – You have no hardware storage costs or maintenance of your infrastructure. Your data is backed up automatically and accessible whenever you need it.

How we have changed the old “rules” and what to look out for:

  • Data stored on-site, on your personal machines is often very risky due to theft, fire and corrupted operating systems and databases. EasyHR not only secures your data through impenetrable measures, it has double the physical storage necessary. There is no possible way for data loss.